RETURNS & REFUND TERMS
Delivery timescales:
All orders are sent via Royal Mail and can take up to 3 - 5 working days (depending on service availability)
Delivery timescales are subject to delays and changes during the busy holiday periods or festive seasons.
Faulty items:
All our stock is quality checked to a high standard. If you do happen to receive a defect item; we are sorry. However, to be eligible for a return, the item must be unused and returned in its original packaged condition. If there are signs of unusual item damage, product not in the original condition/packaging, or no purchase receipt/invoice; subject to review, we will only offer an exchange or credit note.
All returns must have our unique #AW reference number available on the invoice, for any refunds to be successfully applied.
How to return your item(s)
You have 28 days to return purchased items from the day you receive your order.
- Repackage the item(s) using a delivery bag
- Attach the purchase invoice inside the package
- Post the parcel at your local post office and obtain a proof or postage
- Take a picture for your own evidence of postage
Receiving refunds:
If you have sent your order back, and haven't yet received your refund promptly, don't worry! Simply allow up to 15 working days from the date you sent your parcel to us, for your refund to be processed.
We'll do our best to refund your whole order at once, but if your return is large, we may need to split this into separate refund amounts. There is no need to contact us should this happen, as this is an automated process. You'll receive an email when your refund has been credited back to the original payment method or account.
Please keep hold of your proof of returns until we have processed things for you, and your refund received.
We will be unable to investigate any refund queries until 15 working days have lapsed.
Exchanges:
If applicable, we only replace items that are defective or damaged upon receiving.
Should you need to exchange for either a similar item, size, or any other exceptional reason, then simply send us an email at admin@wolkernite.com for further instructions.
Exclusion:
- Any reduced sale and promotional items cannot be refunded.
- All shipping and delivery costs are non refundable and will be deducted from any refund amount(s)
Return details:
Depending on your location we will supply you with the most convenient and suitable product returns address. Simply contact our helpful customer service team at admin@wolkernite.com for full returns and support details.
We aim to provide an initial response by email within 48 hours (Monday to Friday 9am to 5.30pm)
EVENT TICKET SALES - Terms & Refunds Policy:
All person(s) attending the event must purchase a valid ticket to be allowed entry, regardless of age.
GENERAL TICKET PURCHASES
- All ticket sales are non-refundable
- In the case that the event is either changed or cancelled by the promotion due to unforeseen circumstances, a full refund will be issued.
- In exceptional cases; a refund can be reviewed. However, any agreed refunds will be subject to a £10.00 deductible admin and processing fee ( per ticket )
- All shipping and delivery costs are non-refundable
- Contact our customer service team at admin@wolkernite.com for full support.
CHILD TICKET PURCHASES
- Minimum age limit 5yrs
- Maximum age limit 10yrs
CHILD TICKET TERMS:
- You confirm that the child’s age is 10yrs and under
- Age check will be conducted
- Terms only apply to the child/children in attendance
- Accompanying adult(s) are required to purchase a full priced ticket (Buy separately)
How to order child tickets
- You will need to purchase all the child tickets separately and apply the available promo code at checkout and make the payment.
- For accompanying adults, you would then need to make another quick/separate purchase ( without the code )
- Your E-Tickets confirmation(s) would follow suit via email/text
FIGHTER CODED TICKET PURCHASES
- All ticket purchases made using the fighters code are non-refundable unless the event or the fight/match is cancelled by the promoter, due to unforeseen circumstances.
- In exceptional cases; a refund can be reviewed. However, any agreed refunds will be subject to a £10.00 deductible admin and processing fee ( per ticket )
- All ticket shipping and delivery costs are non-refundable
- In the event that a competing fighter withdraws from the contest, all ticket purchases made using their fighter codes are non-refundable, and can be carried across to a future event(s) using our Flexi (E-Ticket) plan.
- Please contact our customer services should this be the case admin@wolkernite.com for full support.
DISCOUNTED TICKETS, ONLINE PROMOTIONS & PAY PER VIEW
- All ticket discounted and promotional tickets are non-refundable unless the event or the fight/match is cancelled by the promoter, due to unforeseen circumstances.
- Fighter Codes ( CAN NOT ) be used in conjunction with discounted or reduced tickets
- Pay Per View allows access to the full stream and all fights on the card. It is non-refundable.
Ticket Refunds:
If or when your refund has been agreed, it will be processed within in 7 working days to your original payment method.
Need Further Support?:
- Contact our customer service team at admin@wolkernite.com for full support.
MEMOROBILIA PRODUCTS - Terms & returns
Product are excusive to attendees of Wolkernite Fight Championship Events only.
Placing an order, means you have purchased an advertised product(s) collectable on then event date which you will be attending, and you agree to collect the goods in person.
All sales of this product are available online as a Pre-Order, and will be collected in person, at the venue, on event day.
HOW DOES THIS WORK?
- Products are exclusive to attendees only
- Place your Pre-order online
- Receive your order and payment confirmation via email
- When you attend the event on Fight-Day, show your order confirmation
- Pick up your packaged order ( IN PERSON )
RETURNS & REFUNDS
When your defected items are returned, a replacement or will be processed within in 7 working days.
Returns are only accepted on defect products from point collection.
Need Further Support?:
- Contact our customer service team at admin@wolkernite.com for full support.
